F A Qs
WHO IS A VIRTUAL ASSISTANT?
A virtual assistant or VA is a specialist who provides administrative, marketing, project management, creative and technical support to business owners, entrepreneurs and other busy professionals.
HOW LONG DOES IT TAKE FOR MY PROJECT/TASK TO GET COMPLETED
We are committed to delivering on time, Turnaround time can depend on the complexity and urgency of the project or tasks at hand.
Our delivery time is mostly between 24 to 48 hours if your project is time sensitive.
HOW DO YOU ASSIGN VA’S?
We assign virtual assistants based on the types of projects that the VA will be working on and skills needed. Before we assign a VA, we contact you to learn what projects you will have your VA work on. Based on this information, we identify a VA with the appropriate skills for the project to assign to you.
HOW DOES THE BILLING CYCLE WORK?
You are billed on the day that you sign up and then billed again every 30 days thereafter. For example, if you sign up on January 03, you will next be billed for your plan on February 03. If you upgrade your plan before the end of the 30 days, your billing period will reset from the day of the upgrade.
WHAT ARE THE BENEFITS OF USING A VA.?
- Getting instant support of a highly skilled individual and at exactly when you need their services.
- Payments are made only for the time spent on your project or task.
- It reduces ones overhead as well as employee benefit, taxes and insurance.
HOW DO WE COMMUNICATE AND WORK TOGETHER?
We communicate mostly via emails, phone calls, skype, messengers, screen sharing and project management tools. We will do our best to use our client preferred means of communication.
DO MY HOUR ROLL OVER?
No, they do not. For this reason, we suggest that you conservatively estimate how many hours of assistance you will need before selecting a plan. If you need additional hours, you can upgrade at any time.
WHAT IF I RUN OUT OF HOURS?
If you run out of hours simply request for extra hours or upgrade your plan. You will have 30 days from the time of your upgrade to use your newly purchased hours.
DO I GET THE SAME VA ALL THE TIME?
Our virtual assistants are all dedicated. That means each time you work with a VA they get to know you, your needs, and the way you like to work. EXCEPT you are on our RETAINER/CUSTOMIZED plan.
WHAT QUALIFICATION DO YOUR VA’S HOLD?
Our VAs are specialists in their field. For example; your marketing work is done by professionals with marketing backgrounds, administrative work is done by experienced executive assistants, our paralegals have worked at established firms from “Big Law” to boutique.
Furthermore, all our VAs are graduates, with bachelor’s degrees from accredited universities.
Get in Touch
+234 814 001 2643